Corrections

How to report an error

Write to hello@compareglp.org with three things: the address of the page, the exact sentence or figure you think is wrong, and a link to the page that shows the correct version.

That last link matters most, because pricing pages change and a figure can be gone before anyone else goes looking for it.

You do not have to be polite about it, and you do not have to explain who you are.

What happens next

Every report is read, and a factual claim is re-checked against the company's own published page before anything on the site changes.

If the claim was wrong, the page is fixed and its date is updated. If it holds up, you get an answer saying what the source shows and where to see it.

Either way you get a reply. A report that goes into a void is a reason people stop sending them.

How a correction is marked

A change to a substantive fact is noted on the page it affects, with the date. That covers a price, a state list, a pharmacy name, a scored check, and anything about a warning letter.

Typos, broken links, and formatting fixes are made without a note. Flagging every one of those would bury the corrections that matter.

Corrections requested by a company about itself

A company is welcome to flag an error about itself, and those reports go through the same route as any other.

They are checked the same way too, against what the company publishes today. A rate quoted in an email is a lead to go re-read a page, not a price to publish.

So the fastest fix for a stale figure is to publish the current one. The page follows the published page.

A correction request never moves a score by itself. The score follows the four checks in the methodology and nothing else.

What is not a correction

Disagreeing with a verdict, a con, or a ranking position is not a factual error. Those are editorial judgments, and they get argued rather than corrected.

Requests to delete a warning-letter disclosure are declined. The disclosure states what the letter concerned and draws no conclusion about the company, and removing it would hide something a reader is entitled to weigh.

Requests to remove a company from the board because it dislikes its score are declined for the same reason.

Reports about health content

Reports that something on a research page is inaccurate are welcome and are checked against published sources.

Nothing here becomes medical advice after a correction. Decisions about a medication stay between you and a prescriber who knows your history.